Article 14
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(Establish irregularity reporting and complaint processing method)
- An organization shall establish the social media irregularity reporting procedures. The management body of its official social media profile is advised to monitor the discussions on the social media profile on a random basis, and make necessary reporting or take necessary measures in the event of improper comments or irregularities.
- The social media profile operated by an organization shall identify the contact method for clients to file a complaint and the liaison who handles complaints.
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