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Article 2
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- 1. Digital services: For purpose of these Directions, digital services refer to the financial services provided by securities firm to their clients via technologies and network in the form of digital experience area and customer service center.
- 2. Digital experience area: The term refers to the business premises where digital interface equipment that meets the information and communication security standards are installed, available to random users to use or experience services relating to the securities business operated by the securities firm, where service specialists may be available to provide consulting services, introduce and promote products.
- 3. Customer service center: The term refers to the business premises where the securities firm passively provides consulting, securities business activity promotion and product description services to the clients, and resolves consumer disputes and handles feedbacks via online AI customer services, telephone, email, correspondence or other innovative technologies.
- 4. Responsible entity: For contract for use of the centralized securities exchange market signed with the securities exchange, the responsible entity is the securities exchange. For contract for trading of securities on the over-the-counter market by a securities firm signed only with the TPEx, the responsible entity is TPEx.
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